By Ed Marshall. Last updated on 20th June 2022. A lone worker is someone who works by themselves or without direct or close supervision. Unfortunately, when we examine just how many lone workers are attacked every day, the figures are troubling high.
Employers still have a duty to ensure they do everything they reasonably can to protect the safety of those working by themselves. However, in some cases, lone workers may be attacked despite the safety regulations put in place.
This guide explores whether you’re eligible to claim compensation and how the process might differ depending on the circumstances of the accident in which you suffered harm.
For example, if the harm you sustained resulted from a violent crime, you may be able to claim through the Criminal Injuries Compensation Authority (CICA).
However, if the harm you experienced was a result of your employer breaching the duty of care they owed you, you may be able to seek compensation by making a personal injury claim.
Additionally, we will explore the compensation settlement you could receive following a successful claim against your employer.
More importantly, we have explored the option of funding legal representation through a No Win No Fee arrangement, such as a Conditional Fee Agreement (CFA).
Whilst we have aimed to cover the information you need in our guide, we understand you may have questions after reading. If so, our team are available to discuss your potential work-related injury claim in more detail. You can contact them 24 hours per day, seven days per week.
To get in touch:
- Fill out your enquiry using our online contact form
- Phone us on 0161 696 9685
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Select A Section
- What Is A Lone Worker Attack Claim?
- How Many Lone Workers Are Attacked Every Day?
- Who Could Be Liable If You Are Attacked As A Lone Worker?
- Managing Risk For Lone Workers
- What Workplaces Are At Risk Of Lone Workers Being Attacked Every Day?
- Civil And Criminal Injury Claims Calculator
- How Could Lone Workers Attacked Everyday Claim Compensation?
Your employer has a legal obligation to reduce workplace risks, even if you are working by yourself. This includes taking reasonable steps to reduce the risk of an assault at work. Despite the legislation in place to prevent workers from experiencing harm, lone workers may be attacked every day while carrying out their employment duties.
If you have experienced an attack while working alone, you may wish to seek compensation for the harm you sustained. However, in order to do so, you must be able to show that your employer breached the duty of care they owed you resulting in you sustaining physical or psychological harm as a result.
Alternatively, if you are hurt at work due to an act of violence that didn’t involve a breach of your employer’s duty of care you may be entitled to compensation through the CICA. The CICA provides you with a way to claim compensation if the perpetrator is unidentified or doesn’t have the means to pay.
However, before claiming compensation, you might want to seek the advice of a personal injury solicitor. They can help you take the relevant and necessary steps to launch your claim, including the evidence you can gather to strengthen your case.
Our advisors can provide free legal advice on whether you’re eligible to make a lone worker claim and the avenue you should take to do so. For more information, please get in touch using the number above.
It’s hard to say just how many lone workers are attacked every day. With such a variance in the types of work that people do, from police officers and cleaners to retail workers, it’s hard to log every incident.
However, we can turn to some reliable sources to give us an idea. According to the Health and Safety Executive’s report covering 2019/20, there were 688,000 incidents of violence a work. 307,000 of these incidents resulted in injury, with the majority of incidents being threats.
What may shed some light on lone workers is that of the figure above, 60% of workplace violence involved offenders that were strangers to the victim.
The HSE note in their report on violence at work that figures can fluctuate year on year.
What Occupations Are At Risk Of Attacks?
The HSE report on violence at work also provided data on the types of occupations and jobs that are more likely to see aggressive acts against staff.
They found that:
- 8.4% – protective service occupations such as the police and paramedics
- 3.9% – health and social care professionals
- 3.3% – health professionals
- 2.9% – managers and business owners
The average risk across all professions is 1.4%, meaning that police officers are statistically 6 times more likely to suffer injury compared to others.
There are various reasons why lone workers may be attacked everyday and wish to seek compensation for their injuries. However, the process of doing so may depend on who is liable for the incident in which you sustained harm.
We have explored the different avenues you could take to claim depending on the specific circumstances of your accident.
Criminal Injury Claims
Lone workers may be attacked everyday due to a violent crime. If you have experienced physical or psychological harm as a result of a violent crime that happened in England, Scotland or Wales, you could file a compensation claim through the CICA.
When claiming through the CICA you will need to provide evidence of the incident. Evidence that could help strengthen your case might include:
- Police report: You must report the incident to the police in order to make a claim through the CICA. Once you have reported the incident, you should receive a crime reference number that can be used to process your claim.
- Medical records: These could include doctor or hospital records as well as an independent report from a medical assessment that you may need to attend as part of the claims process. This can provide details on the full extent of the injuries you sustained.
If you feel you would benefit from having an experienced solicitor representing your criminal injury claim, we could help. An advisor from our team could assign a solicitor from our panel to begin working on your case under a No Win No Fee arrangement. To learn more, get in touch on the number above.
Claims Against Your Employer
In some cases, a lone worker could make a personal injury claim against their employer if the harm they sustained resulted from negligence.
Under the Health and Safety at Work etc. Act 1974 (HASAWA) employers must take reasonably practical steps to reduce workplace risks, including the risk of violence. This is part of the duty of care that they owe to their employees. Failure to take reasonable steps could result in injuries.
For example, your employer may have failed to provide you with training on working with vulnerable members of the public. As a result, you may have experienced harm after being assaulted at work.
If you experienced negligence on the part of your employer, contact our advisors to discuss your options about seeking accident at work compensation.
Under the Management of Health and Safety at Work Regulations 1999 employers must manage the risks lone workers face.
Although lone working does not increase the risk of violence in itself, workers could be more vulnerable due to a lack of nearby support. As such, employers should provide training to minimise the risks of lone workers being attacked everyday. This training could involve employees and workers:
- Learning to recognise situations where they might be at risk
- Learning how to use technical solutions
There are other steps your employer can take to prevent you from sustaining harm while at work. If you’re unsure whether your employer failed to uphold the duty of care they owed you, please get in touch using the number above.
There are some instances where lone workers may be more at risk. Examples of these might include:
- Late evening or early morning shifts when there are fewer people around.
- Workers with authority over customers such as those working in security roles.
- Workers carrying money or equipment that’s valuable.
When making a personal injury claim, you could receive up to two heads of claim in your settlement: general and special damages. Each compensates you for the different impact your injuries have had on you.
General damages seek to award compensation for the impact your injuries have had on your quality of life, including the pain and suffering you have experienced. The figures in the table below relate to the general damages head of claim. They are taken from the latest edition of the Judicial College Guidelines (JCG). This is a document comprising bracket compensation amounts for various types of harm. Legal professionals often use the guidelines to help them when valuing claims.
|Injuries involving paralysis||(a) Quadriplegia: The award given will depend on several factors relating to the injury, such as the pain the person has experienced, their life expectancy and the degree of independence.||£324,600 to £403,990|
|Injuries involving paralysis||(b) Paraplegia: Consideration will be given to different factors when assessing the award given. This might include the psychological impact, age and life expectancy.||£219,070 to £284,260|
|Damage to the brain||(a) Very Severe: Injuries in this bracket might include quadriplegic cerebral palsy that causes disabilities that are severe in nature.||£282,010 to £403,990|
|Damage to the brain||(e) Minor: Cases in this bracket include minimal if any brain damage.||£2,210 to £12,770|
|Psychiatric and psychological damage||(a) Severe psychiatric damage that affects the person's life, education and work as well as their relationships. Other factors will be considered when determining the award given.||£54,830 to £115,730|
|Injuries affecting the senses||(b) Complete blindness in both eyes.||In the region of £268,720|
|Chest injuries||(f) Injuries in this bracket may lead to the lungs collapsing. However, a full recovery will be made without complications.||£2,190 to £5,320|
|Skeletal Injuries||(b) Multiple fractures affecting the facial bones resulting in permanent deformity.||£14,900 to £23,950|
|Skeletal Injuries||(c) Nose fractures: (iv) A simple and undisplaced fracture resulting in a full recovery.||£1,710 to 2520|
|Skeletal Injuries||(f) Teeth damage: (i) Where several front teeth have been lost or seriously damaged.||£8,730 to 11410|
In addition to general damages, you may be able to seek compensation for the monetary losses incurred as a result of your injuries under special damages. These might include loss of earnings, cost of care and medical expenses provided you have sufficient evidence.
Alternatively, if you claim through CICA your compensation will be calculated using the tariff of injuries set out in the Criminal Injury Compensation Scheme 2012. For more information on CICA payouts or to discuss the compensation you could receive after claiming against your employer, call our team.
Lone workers who are attacked every day may find they could benefit from hiring legal representation. A solicitor who has experience handling claims similar to your own could help guide you through the claims process.
If this is the case for you, one of our advisors could help by assessing your case to determine if it’s valid and has a chance of success. If it does, they could assign a solicitor from our panel to represent your case under a Conditional Fee Agreement (CFA).
You could minimise the financial risks associated with legal representation by using an agreement such as this as you won’t need to pay any ongoing fees or upfront costs for your solicitor’s services.
Following a successful claim, you will pay a success fee, which is subject to a legal cap, from your compensation. However, if your claim fails, you won’t need to pay the success fee to your solicitor.
For more information on anything of which you’re unsure, you can:
- Fill out your enquiry using our online contact form
- Phone us on 0161 696 9685
- Use the online chat feature below
Related Claims For Workplace Violence
You might find the following links useful:
And more guides:
- Assault Claims
- Criminal Injuries Compensation
- How To Claim For An Accident At Work If You’re A Part-Time Employee
- Fatal Accident At Work Claims
- Wrist Injury Claims
- Finger Injury Claims
We hope this guide on claims that can be made by lone workers who are attacked every day has helped. However, if you need any additional information, get in touch using the details above.