Making A Public Liability Compensation Claim

By Danielle Graves. Last Updated 4th December 2023. This guide has been put together to help you understand what public liability claims are, and whether or not you could be owed compensation. Additionally, it answers important questions, such as “What is public liability insurance?” and “When can I make a public liability claim?” It also tells you how a settlement is calculated, among other helpful topics related to making a compensation claim.

Our advisors are always on hand to answer any questions you may have regarding a potential personal injury claim caused by a public liability accident. Contact us for free today to discuss any query you have about personal injury claims and to see if you’re eligible to make a public liability compensation claim.

You can call on 0161 696 9685, or there are other ways to reach out:

public liability claims

Public liability claims guide

Select A Section

  1. When Could You Make A Public Liability Claim?
  2. What Types Of Accidents Could Lead To A Public Liability Claim? 
  3. Evidence Supporting Public Liability Claims
  4. Public Liability Compensation Payouts
  5. No Win No Fee Public Liability Accident Claims
  6. Discover More About Claiming For Public Liability Accidents

When Could You Make A Public Liability Claim?

In accordance with The Occupiers’ Liability Act 1957 those in control of a space have a responsibility to ensure the reasonable safety of those who visit it for the intended purpose. This is known as the occupier’s duty of care. You would only be able to make a public liability claim if you can prove your injuries were due to occupier negligence.

With all public liability claims, there are 3 criteria that must be met:

  • You must be able to establish that you were owed a duty of care
  • The duty of care must be breached
  • An injury (physical, mental or both) must have been caused by the breach

It’s only by proving all three of the aspects above that you would be eligible to make a public liability compensation claim. To learn more about claiming, please contact us for free using the above details.

Does An Occupier Need To Have A Public Liability Insurance Policy?

Occupiers of public space often have what is referred to as public liability insurance. As a member of the public, if you’re claiming compensation against them for an injury caused by their negligence, this is the insurance policy they will use. As such, don’t worry when making a public liability claim that you are negatively impacting the occupier.

While public liability insurance is not a legal requirement, many occupiers will have it. You can still make a public liability claim if they don’t have insurance. Whilst a public liability insurance policy would be useful for occupiers, they aren’t required to have it. Ultimately, you could claim for a personal injury whether they have the insurance or not.

You are well within your rights to make a public liability claim if you can prove that your injury was caused by negligence. To learn more about claiming personal injury compensation, contact our advisors for free.

Is There A Public Liability Claim Time Limit?

If you are claiming compensation for a public liability accident, you must start the process before the personal injury claim time limit runs out. This is usually 3 years from the date of the accident as set out in the Limitation Act 1980.

However, there are some cases where the time limit for a public liability claim is suspended. For example, injured parties without the mental capacity to initiate the claims process themselves will have an indefinite time limit suspension that lasts for as long as they are without this capacity. During this time, a litigation friend could be appointed by the court to handle the claim on their behalf. However, if a litigation friend did not file a claim for them and the injured party regains the capacity required to claim, they will have 3 years from the date that they recovered this capacity to begin the process.

To learn more about the other exceptions that may apply, or if you have any questions, such as ‘How long do you have to make a personal injury claim?’ one of the members of our advisory team can help. Get in touch using the details at the top of the page.

What Types Of Accidents Could Lead To A Public Liability Claim?

Below, we have included some examples of where public place accidents could occur and how they could be caused by a breach of duty. This can give you a better idea of when you may be able to make a public liability injury claim.

  • Slips and falls – An employee could have dropped a product they’re stocking and caused a slip hazard. If this is not signposted with a wet floor sign in a reasonable amount of time, it could result in a slip, trip or fall. This could occur in a shop or supermarket, for instance.
  • Injuries on faulty equipment – Those in control of these areas should ensure that equipment is well-maintained, for example. You could sustain a gym injury on a faulty piece of equipment that was not repaired and did not have an “out of order” sign on it. Your child could also suffer an injury due to using a faulty swing at a public park, for example.
  • Burns and scalds – For example, if you are washing your hands in a public toilet and the hot water tap is unreasonably hot, this could result in you sustaining a scald injury on the hot water or a burn injury on the tap.
  • Cuts and lacerations – If you were in a bar or nightclub and there was broken glass on a table or the floor, then this could cause you to be injured. If the nightclub staff knew about the hazard but did not clean it up then this could be an example of negligence. This type of injury could also happen in a pub or hotel.

To find out if your circumstances mean you could be eligible to make a public liability claim and receive compensation, get in touch with our advisors.

Evidence Supporting Public Liability Claims

You need to be able to support a claim with evidence in order to claim compensation in personal injury claims. This section will provide a few examples of the types of evidence that could be used in a public liability claim. To make a public liability claim, you need evidence. Otherwise, you won’t receive compensation. Potential evidence includes:

  • CCTV footage – If you appear in it, you have the right to request the footage. This could show the accident taking place.
  • Doctor’s reports – As well as proving that your injuries took place, official records of your medical treatment can also assist legal professionals in valuing your claim. A public liability accident can have permanent health consequences and these reports will help highlight how serious your injury is.
  • Photographs – Photographs of your injury and the accident site can help in public liability compensation claims.
  • A record of medical treatment – This can be in the form of a diary or correspondence with your doctor. When making a claim through the occupier’s public liability insurance, it can help highlight the seriousness of the injury or injuries you have suffered.
  • Witness contact details – You can take the details of anyone who saw the incident happen so that they can provide a statement at a later date.

Get in touch for more examples of evidence, or if you’d like specific parts of the personal injury claim process explained to you. You can contact us to discuss your potential public liability claim for free using the details above.

How Long Does A Public Liability Claim Take?

The length of a public liability claim varies from case to case. There is no set length of time that a claim can be completed. It doesn’t matter whether you’re claiming through the occupier’s public liability insurance or claiming against them directly. There are many variables that determine how long a public liability compensation claim can take. These include:

  • The amount of evidence in the claim.
  • Whether the occupier accepts liability for the injury.
  • Whether the occupier actually has public liability insurance.
  • The extent of your injuries.

Therefore, we’re unable to provide you with an accurate timescale for making a public liability claim. Some claims can take a few months, some can take a year or more. However, we can answer any questions you have about making a public liability injury claim, so why not contact us? You can do so for free using the above details.

Making a public liability claim

How To Make A Public Liability Claim

Public Liability Compensation Payouts

You may be wondering, “How much compensation for a public liability accident?”

Public liability claims require evaluation on a case-by-case basis. The settlement you receive could consist of two different kinds of claims. The head of claim that compensates you for the level of pain and suffering caused by your injury is known as general damages. This compensates you for any injuries sustained by occupier negligence.

When working out the value of your general damages payment, legal professionals make use of resources such as medical evidence, and a publication known called the Judicial College Guidelines (JCG). Below are some of the latest figures from the JCG. This shows what you could receive from a compensation claim.

The table below shows some example figures from the latest edition of the JCG. However, you should use them as a guideline only when determining how much you could receive from a public liability compensation claim.

InjurySeverityNotesPotential Payout
Multiple serious injuries and expensesVery SevereSettlements can include payouts for multiple injuries of a very serious nature and any expenses required to cope with these injuries, such as mobility aids, lost income and the costs of nursing care.Up to £1,000,000+
Brain DamageVery SevereThe injured party needs full time nursing care as a result of having no meaningful environmental responses, double incontinence and no language function due to a brain injury.£282,010 to £403,990
Foot InjuriesAmputation of Both FeetThis bracket applies where both feet have been amputated and the ankle joints lost.£169,400 to £201,490
Foot InjuriesSevereThe claimant suffers with substantial mobility restrictions and/or permanent and considerable pain due to fractures of both feet, or an unusually severe injury to one foot.£41,970 to £70,030
Back InjuriesSevere (i)Injuries in this bracket result in a combination of very serious consequences due to spinal cord and nerve root damage. £91,090 to £160,980
Back InjuriesSevere (iii)The claimant has continuing severe pain and discomfort, impaired agility and sexual function, and personality changes due to injuries that include disc lesions, fractures or soft tissue injuries.£38,780 to £69,730
Neck InjuriesSevere (i)This bracket applies to a neck injury that results in permanent spastic quadriparesis or paraplegia that is incomplete.In the region of £148,330
Neck InjuriesModerate (i)The claimant suffers severe immediate symptoms from fractures or dislocations or has a chronic condition that causes functioning impairments and vulnerability to further neck trauma.£24,990 to £38,490
Arm InjuriesSevereAlthough injuries in this bracket fall short of amputation, they are extremely serious and leave the claimant not much better than if it had been amputated.£96,160 to £130,930
Hand InjuriesAmputation of Index, Middle and/or Ring FingersThe claimant's hand is of very little use due to the amputations.£61,910 to £90,750

Special Damages In A Public Liability Claim

You may also be able to claim compensation for special damages. This head of claim is to account for the financial effect that an injury could have on you. It can include costs associated with losses such as:

  • Medical expenses
  • Loss of earnings
  • Damage to your personal property
  • Care at home
  • Travel expenses

In order to claim special expenses in a public liability injury claim, you would need to have evidence. Financial evidence can include receipts, invoices and bank statements. To claim compensation for special damages, you would need to prove that your injury was caused by occupier negligence.

To find out more about the potential value of public liability compensation payouts, get in touch with our advisors.

No Win No Fee Public Liability Accident Claims

If you get in touch with our advisors, they could connect you with a No Win No Fee solicitor from our panel. Our panel of solicitors could work your claim using a No Win No Fee agreement known as a Conditional Fee Agreement (CFA).

When working with a No Win No Fee solicitor, there are no upfront costs to worry about. Instead, your lawyer takes a small percentage of your settlement as payment following a successful claim. If your claim fails, they do not take this fee from you.

Furthermore, you could make a public liability claim without worrying about paying your solicitor’s legal costs or any ongoing fees. These will be taken from your compensation amount at the end of a successful claim. Any solicitor fee for a public liability claim will be taken at the end of claim and this will all be discussed with you before you agree to use their services.

Our panel of expert personal injury lawyers can evaluate your case and tell you quickly and easily if you’re able to claim. To learn more about making a No Win No Fee public liability claim, get in touch with us at a time that works for you.

Speak To An Expert About Making A Public Liability Claim

For free advice about public liability claims or to learn more about claiming through public liability insurance, please get in touch. Whilst there is no obligation to begin a claim if our advisors think yours could be valid, they could help you get the ball rolling by putting you through to an expert lawyer from our panel.

Our panel of public liability lawyers have years of experience and can help you claim on a No Win No Fee basis. They could help you get the appropriate compensation you deserve for the injuries you’ve suffered.

Our claims team are always available. This means you can reach out on a 24/7 basis:

Discover More About Claiming For Public Liability Accidents

We’ve included some links to additional resources below. They should help you better understand the topic of claiming due to an occupier’s negligence and learn more about what public liability insurance is.

More of our guides:

Information from other trusted sources:

Written by DB

Edited by FS