Taxi Accident Claims – How Much Compensation Can I Claim?

By Daniel Picard. Last updated 28th July 2022. Welcome to our taxi accident claims guide. In the UK there are over 280,000 taxis, and 23,000 of these taxes are black cabs operating in London. Black cabs operate on a system whereby passengers can hail them but other taxi companies require telephone or internet bookings. These are known as minicabs. Both minicabs and black cabs must be covered by taxi passenger insurance, so if you have been involved in an accident and suffered an injury then you can make a claim against the taxi company.

As a passenger, you may have had an accident in a taxi because the driver themselves or another third-party vehicle caused a collision. As long as the accident was not caused by you, you may be eligible to make taxi accident claims.

As a taxi driver, you may also have suffered an injury, perhaps due to an accident that was not your fault or as a result of a violent attack from a customer or a robbery. Taxi drivers can find themselves in vulnerable positions on a daily basis, particularly if they are working very early, very late or in areas known to be dangerous.

If you are interested in making a taxi accident claim and are seeking a taxi accident solicitor then look no further than Legal Helpline. We are a claims management company and have a team dedicated to seeking compensation for victims who have been involved in an accident that was not their fault. For further information please call us on 0161 696 9685 and we will be able to advise you further about how to begin your claim.

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Taxi accident claims guide

If you have been a passenger in a taxi accident or a driver who has been injured due to an accident that was not their fault and you are probably feeling very shaken up and may be struggling to recover from your injuries.

At Legal Helpline, we want to make your life as easy as possible. Therefore, if you are interested in finding out about making a taxi accident claim, we will offer you a free no-obligation chat to discuss your rights.

For those of you who then decide to pursue taxi accident claims, we offer a No Win No Fee claim service to avoid the feeling of financial anxiety throughout the duration of your case. We hope that our initial consultation will help to clarify your position. With this in mind, we have written this guide to help you understand the rights and responsibilities of those involved in a taxi accident.

What is a taxi accident claim?

Taxi accident claims can be made for a wide range of situations that lead to somebody becoming injured if it was not their fault. Both drivers and passengers as well as pedestrians may be eligible to claim. It may be a road traffic accident caused by either the driver of the taxi or a third party. It may be a pedestrian who was knocked down and harmed by the taxi driver, a passenger that was injured due to the negligence of a driver or an injury sustained by the driver themselves possibly caused by a violent and unreasonable passenger.

Taxi accident claims

Taxi accident claims

Whoever it was that sustained the injury may be able to make a claim for a number of different types of compensation. They may be able to receive general damages for the pain and suffering they have experienced as a result of their injury, or for the emotional distress that they suffered following the accident. Victims may also be able to claim for financial losses including loss of income as a result of the injury or expenses that they have been liable to for as a result of the injury such as medical expenses, transportation expenses physical therapy expenses and other associated costs.

If you have been injured following a taxi driver accident that was not your fault then you have a right to claim compensation for your losses.

Who can claim for taxi accident compensation?

Taxi accident compensation can be claimed by a number of people. The impact of a taxi accident can be wide-ranging. It basically covers anybody who was involved in the accident as long as it was not their fault. This can include the taxi driver if it was not their fault, the taxi passenger, other road users, pedestrians and even those who were not directly involved in the accident.

Unfortunately, some people will be claiming on behalf of victims who have died as a result of the accident. This includes loved ones and even parents of children who have been killed in accidents involving taxis. Where somebody is claiming on the behalf of a deceased victim, they may be able to claim costs such as bereavement damages, funeral costs and financial losses suffered as a result of the death of a loved one.

Taxi Accident Statistics

In November 2020, the Department for Transport released their latest figures on the rates of accidents involving private hire vehicles.

There were a total of 298,800 taxis and private hire vehicles on England’s roads. This is a record high since statistics were first collected in 2005. Of this statistic, over 77% are categorised as private hire vehicles, with their popularity on the rise compared to taxis.

Taxi drivers obviously drive for a living. According to the Health and Safety Executive, more than half of all road traffic accidents could involve somebody who is driving for work, putting taxi drivers at high risk of being involved in an accident. Looking at these statistics, there is no wonder that taxi drivers commonly become involved in accidents.

Types of Taxi Accident Compensation Claims we can help with

The most common types of taxi accident claims are made by those including:

  • Passengers who have been injured as a result of negligent driving by the taxi driver
  • Taxi drivers if they have been involved in an accident which was not their fault or if the company has provided them with a defective vehicle
  • Pedestrians who have been harmed by a taxi driver. This list is not exhaustive and Legal Helpline would be happy to hear from you if you have been involved in any type of taxi accident that was not your fault.

I was injured as a passenger in a taxi – do I have a claim?

The main thing to establish if you have been injured in a taxi is who was to blame.

  • It is not always the taxi driver who is to blame; road traffic accidents are often caused by third parties. If there is a third party liability, you may still be able to make a claim. However, it will not be against the taxi company. If your taxi driver was to blame then, of course, liability is more clear cut.
  • If you were injured because you were not wearing a seatbelt, your driver may be held partially liable if you are injured full stop. This is because it could be the way they were driving that caused you to be injured. The outcome in a compensation case where you are not wearing a seatbelt is likely to be a shared liability. In which case, a portion of your compensation would be deducted.
  • If you were harmed as a passenger due to your driver skidding on the road, you may be able to claim against your driver.

Although the rules about liability may seem complicated, it is not necessary to know who is liable before you begin your claim. Legal Helpline will be able to establish that liability on your behalf after we have gathered evidence and look further into the details of your case. To learn more about taxi accident claims, please get in touch.

Taxi driver injury at work – could I claim?

As with any injury at work, if you are injured whilst driving your taxi then you may be eligible to make a claim. There are a number of different scenarios in which you could claim compensation. The unfortunate reality is that taxi drivers can be subjected to violence by their passengers. This is particularly true if you are working late and taking very drunk and aggressive passengers home from a night out.

Other causes of injury can include faulty vehicles which have not been properly maintained by the taxi company and being forced to work for too long by your employer. If as a taxi driver you are asked to work very long hours you may be involved in an accident due to the fact that you are exhausted and have lost the concentration necessary to drive. As long as you are not liable, you will probably have a claim.

I was knocked down by a taxi – How do I claim?

For victims knocked down by a taxi, through no fault of their own, they could be able to make taxi accident claims. There are a number of things you should do following your accident to ensure the greatest possible chance of success in your compensation claim.

Firstly, we would advise seeking legal consultation. This is where we can help. As soon as you contact Legal Helpline we will ask you some questions to find out more details about exactly what happened before, during and after the accident. We will want to know where you were when the accident happened, what time it was and in what ways you were injured. It is helpful if you can tell us how you were helped following the accident and after medical examination whether you are expected to suffer any long-term health problems or sustained loss of earnings as a result of the accident.

Once we have clear answers to these questions we can begin to advise you on some realistic expectations for your claim.

I was injured in an Uber – Could I claim compensation?

In the last 10 years, the way that some taxi services work in the UK changed. Large-scale private hire taxi companies were introduced, offering a business model based on the needs of the consumer.

The tricky question for private hire taxi passengers is how to make taxi accident claims. The answer is not straightforward, as these services often do not consider themselves to be taxi firms. They describe themselves as tech organisations that brings drivers and passengers together. Their drivers are private contractors, required to have a minimum level of insurance. However, typically, checks are not made on the maintenance of vehicles and the conduct of drivers is not considered to be the responsibility of organisations.

If you are involved in an accident in a black cab or minicab, the taxi passenger rights in the UK are clear. This is not the case with private hire companies. In a black cab or minicab, the responsibility lies with the driver or with the company. It is not yet clear who holds the responsibility if you are a private hire taxi accident passenger. It is therefore essential that if you are injured, you should seek legal advice as soon as possible. We strongly advise that you use a legal intermediary such as Legal Helpline.

Who will my taxi injury claim be against?

If you are involved in an accident in a taxi and are injured as a result, the crucial thing is to work out who is to blame. Deciding liability in taxi accident claims is not always straightforward. However, there are some circumstances where it is clear that the driver of the taxi or minicab is at fault. Reasons for an accident caused by the driver include:

  • Loss of concentration whilst driving,
  • Using a mobile phone illegally,
  • Driving over the speed limit,
  • Driving under the influence of alcohol or drugs.

Other times it is evident that the blame lies with the taxi company rather than the driver. Reasons that the company rather than the driver may be responsible include:

  • A car which is not fit for purpose due to the fact that it has not been properly maintained,
  • Failing to ensure the driver properly,
  • Neglecting to comply with relevant legal requirements,
  • Failing to do background checks on new drivers.

It is also possible to bring claims of compensation against a third party after you have been injured in a taxi accident. Indications that a third party will be to blame include:

  • If a separate vehicle causes a crash that involves the taxi that you are travelling in,
  • If your taxi has been forced to swerve to avoid the negligent actions of another driver,
  • If your taxi has collided with an obstruction in the road that has been left there negligently.

Common injuries for taxi accident claims

Here are some common injuries that may be sustained in a road traffic accident:

  1. Whiplash. Whiplash usually occurs when you have been involved in a collision from behind. It is caused by a jerk to the head and subsequent injury to the neck and spine. Whiplash can take a long time to recover from and can require intensive physiotherapy and anti-inflammatory medication. It can create severe pain and discomfort and symptoms such as blurred vision, numbness and even memory issues and depression.
  2. Concussion. If you bang your head during an accident it can cause your brain to knock against your skull and become injured. The symptoms don’t necessarily appear immediately but can include sickness, headache, disturbed vision and even unconsciousness. If you have suffered from a concussion then you should get lots of rest to enable your brain to recover. More serious cases can require a brain scan and even subsequent surgery.
  3. Herniated disc. This is when one of the discs in your back moves out of alignment as a result of the impact of a crash. The area of the herniation can be incredibly painful and you may experience severe weakness in the area. You may need x-rays, MRI or CT scans to diagnose the herniated disc or discs. Treatment includes ice and heat, rest and physiotherapy. The more severe injuries may even require surgery.
  4. Lower leg injuries. These kind of injuries are more common when a driver has not been wearing a seatbelt. Their knees are therefore pushed up into the dashboard and steering column. The impact can cause foot, leg and knee injuries including broken bones. If you have suffered from lower leg injuries then you will require medication, crutches, physiotherapy and in some key cases even a plaster cast.
  5. Injuries to the chest. The impact of an accident can cause broken ribs, and damage from your seatbelt can cause chest injuries. You may experience severe pain and even find it difficult to breathe. If your internal organs have been bruised or injured you may need to undergo scans to check the extent of the damage. Following a chest injury, you will need to rest and take medication to relieve the pain.

All of these injuries could justify taxi accident claims. If the injury you have suffered is not listed here, do not worry. Call our personal injury claims team to discuss your case in more detail.

No Win No Fee taxi accident compensation claims.

Here at Legal Helpline, we offer No Win No Fee taxi accident compensation claims. This offers you financial protection if you wish to make a claim for damages. It means that you don’t need to pay a penny upfront or throughout the duration of the case. The final fee will only be taken out of your payout if you are successful in your claim. This enables you to focus on winning the case without any of the additional financial anxieties that you may have if you were paying a solicitor by the hour.

How much compensation for an accident involving a taxi?

If you have had an accident in a taxi, as long as the accident was not your fault, you may be eligible to claim compensation. The amount you can claim is dependent on the severity of the injuries you have suffered and the out of pocket expenses you have incurred. Legal Helpline can talk to you about what you may be entitled to claim but here is a rough guide based on previous compensation claims.

InjuryCompensation awardAdditional information
Moderate chest injury£31,310 to £54,830Ongoing disability from a chest injury
Moderately severe chest injury£65,740 to £100,670Reduced lung function, heart damage and overall lower life expectancy
Severe chest injuryUp the region of £148,330Loss of use in one lung, heart damage, pain and reduced life expectancy
Minor neck injury£4,350 to £7,890For example whiplash
Moderate neck injury£24,990 to £38,490Awarded for neck damage and loss of motor function
Severe neck injuryUp to the region of £148,330Severe break, ongoing pain and side effects
Minor back injury£7,890 to £12,510Full recovery takes place
Moderate back injury£27,760 to £38,780Award dependent on pain and level of damage
Severe back injury£91,090 to £160,980Depends on long term damage
Quadriplegia£324,600 to £403,990Constant help required with bodily functions and reduced life expectancy of 25 years.
Minor Brain Damage or head injury£2,210 to £12,770Minimal brain damage
Less severe brain damage£15,320 to £43,060Good recovery made
Moderate brain damageUp to £219,070Award dependent on the effects on memory, senses and ability to concentrate
Moderately severe brain damage£219,070 to £282,010Improving brain damage which causes paralysis
Very severe brain injuries£282,010 to £403,990Little responsiveness, language loss and complete incontenence.

It’s hard to establish exactly how much compensation you will be entitled to without knowing the specific details of your case but these figures give some rough guidelines to help you understand what to expect.

Why make a taxi accident claim with Legal Helpline?

Here at Legal Helpline, we do everything we can to make your compensation claim as quick and efficient as possible. Following a free no-obligation consultation, we can then offer you a No win No fee service. Our friendly and experienced team will do everything they can to maximize your compensation payout. We are also contactable 24 hours a day. We have received fantastic feedback from our previous clients and have a great reputation within the industry. We guarantee dedication to your claim.

Taxi Accident Claims FAQs

Here are some commonly asked questions regarding taxi accident claims to conclude our guide.

Can you sue a taxi company?

If you’ve been injured in a taxi accident that wasn’t your fault, you should be able to claim against the failings of those responsible. However, private hire taxi companies and black cab companies have varying policies in place. With this in mind, we advise you to seek help from the experts. Please contact us today at Legal Helpline to see how our panel of personal injury lawyers could help you get the payout you deserve.

How long do you have to put a claim in after an accident?

Personal injury claims such as taxi accident claims must be made within 3 years of the accident date or the date that subsequent suffering was realised. However, exclusions apply to those under 18 or without the mental capacity to claim for themselves. In some cases, victims can appoint a litigation friend to claim on their behalf. Alternatively, the time limit is paused until they are able to claim for themselves.

Can you claim for stress after a car accident?

As well as physical damage, mental damage can be claimed for. Whether you suffered minor stress or post-traumatic stress disorder, a medical assessment can establish the effect your accident has had on you and your life. This way, the extent of your suffering can be established and the amount of compensation you’re entitled to can be calculated in accordance.

How long should I be off for whiplash?

Every injury is different and can vary in severity. Whiplash symptoms can affect people in a multitude of ways. Because of this, returning to work can also be informed by how much pain or discomfort is experienced.

The nature of your job could also affect the answer to this question. If you work in an especially physical role, then it may not be possible for you to work whilst still experiencing whiplash symptoms such as neck pain. However, if you work in an office that does not necessarily require you to exert yourself physically, it may be possible for you to return to work before you have completely recovered.

However, we are not medical experts. We advise you to seek the advice of a doctor before returning to work.

Who is at fault in a roundabout accident?

The circumstances of each case need to be assessed before this can be decided. However, it’s the responsibility of the driver approaching the roundabout to give way to those already on the roundabout. If they do not, and they cause an accident as a result, this could be an example of negligence.

Similarly, it could be that the driver on the roundabout was in the wrong lane and caused an accident involving another car on the roundabout. This could also be negligence.

If you want to find out if you could make a claim for your roundabout accident, get in touch with our advisors today.

Start a taxi accident claim today with us

Contact us today so that we can help you to win the compensation you deserve following your taxi accident injury. Our free phone number is 0161 696 9685, you can email us at or use our contact form on the website and we’ll get back to you as soon as we can.

Useful links

Car accident claims

If you were in a car that has been involved in an accident with a taxi this page gives detailed advice on claiming compensation for a car accident.

Whiplash claims

Whiplash is an extremely common injury in taxi accidents and this page provides specific information on whiplash compensation claims.

HSE Transport information

HSE have produced guidance and information about health and safety in the transport industry.

Private hire government statistics

This page is the government’s information on private hire industry statistics.

Claiming Through The Motor Insurers’ Bureau

You may have to claim through the MIB if there are issues with insurance or something similar. Read this guide for more information.

Bus Accident Claims

Another of our transport claim guides.

Thank you for reading our taxi accident claims guide.